Without further actions taken, any “enlightenment” gained in special moments like workshops, design sprints, or innovation incubator projects gives way to the inertial influence of business-as-usual practices. Teams must integrate human-centered practices into their way of working. This requires ongoing operational contact with their upline leadership and the political capital to have the right conversations with the right people at the right time.
Vincent-Luc Brouillard
Everything the enterprise does is focused on driving better experiences for users, customers, and the community.
It builds resilience and de-risks innovation through continuous iteration and learning.
It invests in the experience of its employees, shareholders, and suppliers as much.
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